Assorted Policies

A page that largely exists because the legal types make us have it.

Opt in to receive SMS and email.

Appointment confirmations, updates, and reminders.

Chilly Lights automatic SMS scheduling confirmations and reminders.

1. Whenever you schedule an appointment with us, you automatically opt in to receive confirmation emails and text (SMS) messages from us regarding confirmation of your appointment date, and time(s) if applicable. You will also receive reminders the day before your scheduled service date, or if a change is made to your service date. These messages are automatically generated whenever we populate an appointment on our calendar.

2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@chillylights.com or by calling us at 720-722-1225.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive 2 messages per service date appointment, unless the appointment is changed by you or us. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: chillylights.com/policies

Privacy Policy

Your info stays within our company.

We're not in the selling client information business, we just put up lights.

What we collect, and how we use your information:

We do collect and store basic personal information for the purpose of conducting our business as necessary. For instance, we would have a really hard time decorating your house, if we didn't have your address. We also can't contact you if we don't have your phone number and/or email address. So we keep those things handy, mostly within Quickbooks. Feel free to check out their privacy policies as well, they're quite similar, but way more seriously worded with legalese and lengthy over-explanation. For good reason, they should take data seriously, because companies like ours put tons of it in there.

We relay contact data to our sub-contract providers who execute installation services as well, because that's how they get there to put up your display. All of them are required to sign a bunch of documents every season saying that your data stays within the Chilly Lights organization, and is not to be used for outside purposes.

We may use your data to market services from our sister brands to you, but we don't do it often. Chilly Lights is owned by a parent company called Volition Holdings LLC, which is fancy for "All of the stuff Sean does all year." 2-4 times a year, we might tell you about those services, usually in the form of a deal that you can use because we already know you.

Online and general use policies.

Refund and Shipping Policy

Returns
Our refund policy is 30 Days. Unfortunately we can’t offer refunds or exchanges after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at chillylights@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chillylights@gmail.com and send your item to: 3031 Bellaire Street Denver CO United States 80207.

Shipping
Our products are shipped within 2-10 Days using the following carriers: UPS . To return your product, mail your product to: 3031 Bellaire Street, Denver CO United States 80207. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance.

Standard Shipping via UPS Ground (2-10 Business Days) or Truck, depending on the weight and size of items.

Delivery in the continental U.S. within six business days, Monday-Friday, by 7:00 PM
Delivery times to Alaska and Hawaii vary.

Weekend Delivery

Saturday deliveries from 8am-6pm. Additional carrier fees may apply.

Shipping Costs:
Shipping charges are by weight, delivery locations, and shipping methods. Actual shipping charges may apply.

Damages:
If any part of your order arrives damaged, you may refuse delivery at no cost to you. Please contact us immediately so that we can correct the situation as soon as possible. If the damages are concealed within the packaging, you will be asked to provide a picture, so it would be helpful to take a picture of the product and packaging before contact.

What is your satisfaction guarantee?

Our satisfaction guarantee is to offer the best solution for your situation.

Products can be returned within 30 days for any reason.
- There is a restock fee of 15% that is waived if an additional order is placed.
If a product is defective, you must contact us within 30 days of receiving your order.

Important: Accepting returns are subject to the following:

Do not write or mark the packaging, contents or registration warranty cards.
Keep all original packaging as you received it for at least 30 days.
Returns are subject to a 15% re-stocking fee.
You are responsible for shipping costs both ways.
Keep all products in new condition.
Do not remove UPC codes. (We can not accept boxes without UPC codes)
Products, whether defective or not, must be returned in the manufacturer's original packaging in "like-new condition" and the carton must include all components and other items originally packaged with the product.
Linked promotional items must also be included

What if the product is defective?

If you notify us of any defect within the first 30 days of receiving your order, we will gladly exchange your defective product for the same product title, provided there is still stock.
Keep all original packaging as you received it.
Products must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product.

What if there is a discrepancy with the order?

If you find any discrepancies with your order, please contact us right away .

Shipping, Returns, Terms of Use, and other Legalese

Privacy Policy.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, ie marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at chillylights@gmail.com or mailing us at: Chilly Lights 3031 Bellaire Street Denver CO United States 80207

SECTION 3 - DISCLOSURE

Chilly Lights a DBA of Volition Holdings LLC, Volition Holdings LLC, nor any of it's affiliated companies, share or sell contact information with any third party. Additionally, contact information within the Volition Holdings LLC family of companies is not shared between those companies and is held exclusively only within the company our client(s) are specifically doing transacting with.

This rule is only excepted with certain third party wholesale suppliers. Chilly Lights is obligated to share specific contact information to complete shipping of many items from third party suppliers from ecommerce transactions.

Chilly Lights does not warrant the disclosure of contact information by third party suppliers, and shall not be responsible for any third party supplier disclosure of information.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - Wix.com

Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Wix.com’s data storage, databases and the general Wix.com application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Wix.com stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Wix.com's Terms of Service or Privacy Statement.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at chillylights@gmail.com or by mail at Chilly Lights

[Re: Privacy Compliance Officer]

[3031 Bellaire Street Denver CO United States 80207]

Terms of Use.

OVERVIEW

This website is operated by Chilly Lights a DBA of Volition Holdings LLC. Throughout the site, the terms “we”, “us” and “our” refer to Chilly Lights. Chilly Lights offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Wix.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services, and potential legal action.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denver CO United States 80207.

SECTION 8 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at chillylights@gmail.com, or mailed to:

Chilly Lights

RE: Online Legalese

1411 Oak Pl

Thornton, CO 80229